Privacy Policy

Last Updated: 17 January 2026
Website: https://gym-cleaning.com.au/
Business Name: Gym Cleaning

1. Our Commitment to Privacy & Legal Compliance

Gym Cleaning (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and manage personal information when providing commercial gym cleaning services throughout Australia. By using our website or engaging our services, you consent to the practices outlined in this Privacy Policy.

2. Types of Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Name
Phone number and email address
Business name and ABN
Job title or role
Billing and service delivery details (including site access instructions)

2.2 Sensitive Information

In limited cases, we may collect sensitive information, including:

Police check records or clearance status for cleaners and contractors.
Health and safety information, where required (e.g., workplace injury reports, risk assessments).
Any other information relevant to compliance with workplace safety and security obligations. Sensitive information is only collected with your explicit consent or where required or authorised by law.

2.3 Technical & Website Data

When you visit our website, we automatically collect technical data, including:

IP address and browser type/version.
Device identifiers and cookies.
Website analytics (pages visited, time spent, and referral sources). This information helps us improve website performance and user experience.

3. How We Collect Information

3.1 Information You Provide Directly

We collect personal information when you:

Submit a quote request form.
Contact us via email, phone, or live chat.
Subscribe to newsletters or marketing materials.
Enter into a service agreement.
Provide feedback or reviews.

3.2 Information Collected Automatically

We use cookies, tracking tools, and analytics software (such as Google Analytics) to collect technical data automatically when you browse our site.

3.3 Information from Third Parties

We may receive personal information from sub-contractors, payment processors, background screening providers, or publicly available sources.

4. Purpose of Collecting Personal Information

We collect and use personal information for the following purposes:

To provide and manage commercial gym cleaning services.
To prepare quotes and respond to enquiries.
To manage staff, sub-contractors, and compliance checks.
To process payments and issue invoices.
To maintain workplace health and safety (WHS) compliance.
To improve website performance and user experience.
For marketing, promotions, and service updates (with an opt-out option).
To meet legal, regulatory, or insurance obligations.

5. Disclosure of Personal Information to Third Parties

We may disclose your personal information to:

Cleaning contractors and staff (for job allocation and site access).
Payment processors such as Stripe or PayPal.
Customer Relationship Management (CRM) and scheduling tools.
IT, email, and cloud storage providers.
Legal advisors, auditors, or insurers.
Government agencies or regulatory authorities (if required by law).

6. Overseas Disclosure of Information

Some of our third-party service providers may store or process data overseas, including in the United States (e.g., Google Workspace, AWS, Microsoft Azure). Where information is disclosed overseas, we take reasonable steps to ensure those providers comply with the APPs or equivalent privacy safeguards.

7. Security of Your Personal Information

We take reasonable physical, administrative, and technical precautions to protect personal information from misuse, loss, unauthorised access, or disclosure.

Security measures include:

SSL encryption on our website.
Secure, password-protected systems and encrypted databases.
Restricted staff access on a “need-to-know” basis.
Locked physical storage for sensitive documents.

8. Data Breach Notification (NDB Scheme)

In the event of an “eligible data breach” involving personal information, we will contain the breach, assess the risks, and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches (NDB) scheme.

9. Access, Correction & Deletion Rights

You have the right to access your personal information, request corrections or request deletion (subject to legal or financial retention requirements). To make a request, please contact us using the details in Section 11.

10. Privacy Complaints

If you have concerns about your privacy, please contact us directly. We will investigate and respond in writing within a reasonable timeframe. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) Website: www.oaic.gov.au | Phone: 1300 363 992

11. Contact Details Business Name:

Company Name: Gym Cleaning
Email: support@gym-cleaning.com.au
Phone: 1800 008 988
Address: 26 Peterpaul Way, Truganina, VIC 3029